Orders of service

Phone orders:

+420 606 111 335
+420 482 710 333

Everybody, who needs to ask for some service, can do it at working time by phone at phone numbers mentioned above. Their require will be written down into the databases HelpDesk by an assistant.

It is possible to ask for a service by e-mail at any day or night hour. The require will be worked out during the working time.

 
 

E-mail orders at cetral address:

kasro@kasro.cz

Soubory vzdálené technické pomoci

Zde naleznete odkaz na aplikaci TeamViewer

HelpDesk / Customer portal

For customers, who have signed a service contract with us or a contract of distant monitoring, there is direct access to further databases HelpDesk and databases of maintenance of device. They can record their requires here 24 hours a day. There is available list of not solved requires and list of devices, which they have by us at service repair.  

Enter to costumer portal

What are the possibilities of technical support?

We focus on reliability and fast solution of your requires. Therefore we ask you to understand, that it is important to accept your require to our system. Requires of maintenance are put into the order according to the time of accepting and they are sent to the technicians to be solved. Their solving is ordered according to the priorities!

Please, do not hesitate to get information about the possibility to sign a service contract with guarrantee of preferential carrying out of service (SLA)!

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